There are three features of the Maintenance Support Agreement (MSA). They are:
 

• No-charge software upgrades during the MSA period. This includes all software upgrades and updates for the same product covered by the License Agreement.

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• One no-charge training class for each licensee. Additional classes are available at additional cost.

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• A telephone number, and email address made available for licensees to use to get answers to questions regarding the software licensed. Incoming support calls are received between 8:00AM and 5:00PM M-F (Central Time Zone) except federally-recognized holidays.

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• MSAs are renewed annually on the anniversary date of installation of the software, and are paid in advance. Invoices are sent approximately 30 days prior to expiration.

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• MSA rates are subject to change without prior notice.

Basic Training classes are provided free of charge for all original licensees:

 

• The Basic Training class is conducted over the telephone with the user at the PC with access to the Internet.

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• The Basic class is scheduled in advance and lasts approximately one (1) hour.

 

• Additional classes are available at additional cost. See "Pricing" for more information on current costs.

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• A telephone number, and email address made available for licensees to use to get answers to questions regarding the software licensed. Incoming support calls are received between 8:00AM and 5:00PM M-F (Central Time Zone) except federally-recognized holidays.

Advanced custom development is available with the following features:

 

• Custom pages, reports and other database-related features are available at additional cost. See "Pricing" for the current costs.

 

• Contact us for more information on Custom Development, if needed.

 

• Development of custom data imports and exports is available.

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• Additional tables and other web-related features may be added at additional cost.