Relocation Specialist
Support & Training

Maintenance Support Agreement
There are three features of the Maintenance Support Agreement (MSA). They are:
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No-charge software upgrades during the MSA period. This includes all software upgrades and updates for the same product covered by the License Agreement.
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One no-charge training class for each licensee. Additional classes are available at additional cost.
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A telephone number, and email address made available for licensees to use to get answers to questions regarding the software licensed. Incoming support calls are received between 8:00AM and 5:00PM M-F (Central Time Zone) except federally-recognized holidays.
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MSAs are renewed annually on the anniversary date of installation of the software, and are paid in advance. Invoices are sent approximately 30 days prior to expiration.
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MSA rates are subject to change without prior notice.

Training Classes
Basic Training classes are provided free of charge for all original licensees:
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The Basic Training class is conducted over the telephone with the user at the PC with access to the Internet.
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The Basic class is scheduled in advance and lasts approximately one (1) hour.
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Additional classes are available at additional cost. See "Pricing" for more information on current costs.
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A telephone number, and email address made available for licensees to use to get answers to questions regarding the software licensed. Incoming support calls are received between 8:00AM and 5:00PM M-F (Central Time Zone) except federally-recognized holidays.

Advanced Custom Development
Advanced custom development is available with the following features:
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Custom pages, reports and other database-related features are available at additional cost. See "Pricing" for the current costs.
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Contact us for more information on Custom Development, if needed.
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Development of custom data imports and exports is available.
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Additional tables and other web-related features may be added at additional cost.